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Delivery & Dispatch Information

Christmas & New Year Delivery times

Our last dispatch day before Christmas is Thursday the 21st December. If an item is needed before Christmas, we strongly recommend our Express or Priority services.

We are open over the majority of the Christmas and New Year period, with the exception of Friday the 22nd through to Boxing Day and New Year's Day. Please see our Christmas Opening page for full details.

From all of us at Tots & Frocks, we wish you a Merry Christmas and a Happy New Year.

General Notes

Please note that all delivery timescales quoted are from the date of dispatch and not when you place your order. Orders are dispatched Monday – Friday, excluding UK public holidays. A signature is required for all deliveries - if you will not be at home at the time of delivery, you may prefer to arrange delivery to a different address (e.g. a work address). You may also find our Delivery FAQ section helpful.

UK ORDERS

Where items are available for immediate dispatch, we aim to dispatch all orders placed before 3pm the same day (Monday – Friday, excluding UK public holidays). Our UK delivery options are shown below:

Total Order Value Delivery Type
UK Standard (average 2-5 working days)
UK Standard Plus(average 1-3 working days)
UK 1 Day Express (next working day by 7pm)
UK 1 Day Priority (next working day by 1pm)
UK Saturday Priority (before 1pm - Saturdays only)
Up to £49.99
£3.95
£4.95
£6.45
£8.95
£13.95
£50 to £199.99
FREE
£2.00
£4.00
£200 and above
N/A
FREE
£2.00

 

**Please note: Parcels that are exceptionally heavy (i.e. more than 2kg), bulky or high in value may be subject to additional delivery and/or postal insurance costs. We try to avoid this wherever possible and may absorb this cost as long as you retain all items on your order but, if this does apply, we will contact you before dispatch. Products EBA001& EBA002 are subject to additional delivery fees which are displayed in the checkout page.**

What is UK Standard delivery?

We use Royal Mail Tracked 48 as our standard delivery option. Most customers will receive their parcel in 2 working days, however, this service may take longer as it does not have a guaranteed delivery timescale. If your parcel has not reached you within 15 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

What is UK Standard Plus delivery

We use Royal Mail Tracked 24 as our Standard Plus delivery option. Most customers will receive their parcel in 1 working day, however, this service may take longer as it does not have a guaranteed delivery timescale. If your parcel has not reached you within 15 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

What is UK 1 Day Express delivery?

1 Day Express Delivery takes 1 working day to reach you after dispatch and is fully tracked. We use either Interlink Express or Royal Mail, depending on the weight, value and destination of your parcel. You should expect your parcel to be delivered between 8am and 6pm. If your item has been dispatched via Interlink Express, they will send you an email or text on the day of delivery with a 1 hour delivery window in which they aim to deliver in.

What is UK 1 Day Priority delivery?

1 Day Priority Delivery is guaranteed to arrive before 1pm on the next working day after dispatch and is fully tracked. We use either Interlink Express or Royal Mail Special Delivery, depending on the weight, value and destination of your parcel. Interlink Express will send you an email on the day of delivery with a 1 hour delivery window in which they aim to deliver in. This service is unavailable in certain areas of the Scottish Mainland or Highlands – please contact us for a full list of exemptions.

What is UK Saturday Priority delivery?

UK Saturday Delivery will be dispatched via Royal Mail Saturday Guaranteed Special Delivery. You can place your order any time up to 3pm on Friday for delivery before 1pm on Saturday. All orders received after 3pm on Friday will be held for dispatch the following Friday. This service is purely for deliveries required on a Saturday, if you simply require the parcel ASAP, please choose the either the 1 Day Express or 1 Day Priority service.

INTERNATIONAL ORDERS

Where items are available for immediate dispatch, we aim to dispatch all orders placed before 12pm for Express Air Courier shipping and 3pm for Standard Airmail on the same day (Monday – Friday, excluding UK public holidays). Please note that delivery timescales shown below are subject to there being no delays at customs. Our International delivery destinations, prices and estimated timescales are shown below:

Country Express Air Courier Delivery Standard Airmail
Cost Estimated Delivery Times Cost Estimated Delivery Times
Afghanistan
£44.95
4-12 working days
£14.95
7-25 working days
Algeria
£34.95
2-5 working days
£14.95
7-25 working days
Andorra
£14.95
2-3 working days
£10.95
3-25 working days
Antigua And Barbuda
£39.95
2-5 working days
£14.95
7-25 working days
Argentina
£39.95
2-5 working days
£14.95
7-25 working days
Armenia
£44.95
4-12 working days
£10.95
3-25 working days
Aruba
£39.95
2-5 working days
£14.95
7-25 working days
Australia
£25.95
3-5 working days
£14.95
7-25 working days
Austria
£14.95
2-3 working days
£10.95
3-25 working days
Azerbaijan
£44.95
4-12 working days
£14.95
7-25 working days
Bahamas
£39.95
2-5 working days
£14.95
7-25 working days
Bahrain
£34.95
2-5 working days
£14.95
7-25 working days
Barbados
£39.95
2-5 working days
£14.95
7-25 working days
Belgium
£14.95
2-3 working days
£10.95
3-25 working days
Belize
£39.95
2-5 working days
£14.95
7-25 working days
Bermuda
£39.95
2-5 working days
£14.95
7-25 working days
Bosnia And Herzegovina
£29.95
7-9 working days
£10.95
3-25 working days
Botswana
£44.95
4-12 working days
£14.95
7-25 working days
Brazil
£39.95
2-5 working days
£14.95
7-25 working days
Bulgaria
£18.95
2-4 working days
£10.95
3-25 working days
Cambodia
£25.95
3-5 working days
£14.95
7-25 working days
Canada
£14.95
2-3 working days
£14.95
7-25 working days
Chile
£39.95
2-5 working days
£14.95
7-25 working days
China
£28.95
3-4 working days
£14.95
7-25 working days
Colombia
£39.95
2-5 working days
£14.95
7-25 working days
Costa Rica
£39.95
2-5 working days
£14.95
7-25 working days
Croatia
£29.95
4-5 working days
£10.95
3-25 working days
Cyprus
£18.95
2-4 working days
£10.95
3-25 working days
Czech Republic
£18.95
2-4 working days
£10.95
3-25 working days
Denmark
£14.95
2-3 working days
£10.95
3-25 working days
Dominican Republic
£39.95
2-5 working days
£14.95
7-25 working days
Ecuador
£39.95
2-5 working days
£14.95
7-25 working days
Egypt
£34.95
2-5 working days
£14.95
7-25 working days
El Salvador
£39.95
2-5 working days
£14.95
7-25 working days
Estonia
£18.95
2-4 working days
£10.95
3-25 working days
Finland
£14.95
2-3 working days
£10.95
3-25 working days
France
£14.95
2-3 working days
£10.95
3-25 working days
Georgia
£44.95
4-12 working days
£10.95
3-25 working days
Germany
£14.95
2-3 working days
£10.95
3-25 working days
Gibraltar
£24.95
2-3 working days
£10.95
3-25 working days
Greece
£14.95
2-3 working days
£10.95
3-25 working days
Greenland
£14.95
8-10 working days
£10.95
3-25 working days
Guam
£44.95
4-12 working days
£14.95
7-25 working days
Hong Kong
£25.95
3-5 working days
£14.95
7-25 working days
Hungary
£18.95
2-4 working days
£10.95
3-25 working days
Iceland
£24.95
2-4 working days
£10.95
3-25 working days
India
£34.95
2-5 working days
£14.95
7-25 working days
Indonesia
£25.95
3-5 working days
£14.95
7-25 working days
Ireland
£14.95
2-3 working days
£10.95
3-25 working days
Israel
£34.95
2-5 working days
£14.95
7-25 working days
Italy
£14.95
2-3 working days
£10.95
3-25 working days
Jamaica
£39.95
2-5 working days
£14.95
7-25 working days
Japan
£25.95
3-5 working days
£14.95
7-25 working days
Jordan
£34.95
3-5 working days
n/a
n/a
Kazakhstan
£44.95
4-12 working days
£14.95
7-25 working days
Kenya
£44.95
4-12 working days
£14.95
7-25 working days
Korea, South
£25.95
3-5 working days
£14.95
7-25 working days
Kuwait
£34.95
2-5 working days
£14.95
7-25 working days
Latvia
£18.95
2-4 working days
£10.95
3-25 working days
Lebanon
£34.95
2-5 working days
£14.95
7-25 working days
Lithuania
£18.95
2-4 working days
£10.95
3-25 working days
Luxembourg
£14.95
2-3 working days
£10.95
3-25 working days
Macao
£25.95
3-5 working days
£14.95
7-25 working days
Macedonia, The Former Yugoslav Republic Of
£29.95
4-5 working days
£10.95
3-25 working days
Malaysia
£25.95
3-5 working days
£14.95
7-25 working days
Malta
£18.95
2-4 working days
£10.95
3-25 working days
Mauritius
£44.95
4-12 working days
£14.95
7-25 working days
Mexico
£25.95
3-5 working days
£14.95
7-25 working days
Monaco
£14.95
2-3 working days
£10.95
3-25 working days
Montenegro
£29.95
4-5 working days
£10.95
3-25 working days
Morocco
£34.95
2-5 working days
£14.95
7-25 working days
Mozambique
£44.95
4-12 working days
£14.95
7-25 working days
Myanmar
£34.95
2-5 working days
£14.95
7-25 working days
Nepal
£34.95
2-5 working days
£14.95
7-25 working days
Netherlands
£14.95
2-3 working days
£10.95
3-25 working days
New Caledonia
£44.95
4-12 working days
£14.95
7-25 working days
New Zealand
£25.95
3-5 working days
£14.95
7-25 working days
Nicaragua
£39.95
2-5 working days
£14.95
7-25 working days
Nigeria
£44.95
4-12 working days
£14.95
7-25 working days
Norway
£24.95
2-3 working days
£10.95
3-25 working days
Oman
£34.95
2-5 working days
£14.95
7-25 working days
Pakistan
£34.95
2-5 working days
£14.95
7-25 working days
Panama
£39.95
2-5 working days
£14.95
7-25 working days
Peru
£39.95
2-5 working days
£14.95
7-25 working days
Philippines
£25.95
3-5 working days
£14.95
7-25 working days
Poland
£18.95
2-4 working days
£10.95
3-25 working days
Portugal
£14.95
2-3 working days
£10.95
3-25 working days
Puerto Rico
n/a
n/a
£14.95
7-25 working days
Reunion Island
£44.95
4-12 working days
£14.95
7-25 working days
Romania
£18.95
2-4 working days
£10.95
3-25 working days
Russian Federation
£29.95
4-5 working days
£10.95
3-25 working days
Saint Lucia
£39.95
2-5 working days
£14.95
7-25 working days
Saudi Arabia
£34.95
2-5 working days
£14.95
7-25 working days
Senegal
£44.95
4-12 working days
£14.95
7-25 working days
Serbia
£29.95
4-5 working days
£10.95
3-25 working days
Seychelles
£44.95
4-12 working days
£14.95
7-25 working days
Singapore
£25.95
3-5 working days
£14.95
7-25 working days
Slovakia
£18.95
2-4 working days
£10.95
3-25 working days
Slovenia
£18.95
2-4 working days
£10.95
3-25 working days
South Africa
£39.95
2-5 working days
£14.95
7-25 working days
Spain
£14.95
2-3 working days
£10.95
3-25 working days
Sri Lanka
£34.95
2-5 working days
£14.95
7-25 working days
Suriname
£39.95
5-9 working days
£14.95
7-25 working days
Sweden
£14.95
2-3 working days
£10.95
3-25 working days
Switzerland
£24.95
2-3 working days
£10.95
3-25 working days
Taiwan, Province Of China
£25.95
3-5 working days
£14.95
7-25 working days
Tanzania, United Republic Of
£44.95
4-12 working days
£14.95
7-25 working days
Thailand
£25.95
3-5 working days
£14.95
7-25 working days
Tunisia
£34.95
2-5 working days
£14.95
7-25 working days
Turkey
£29.95
4-5 working days
£10.95
3-25 working days
Ukraine
£29.95
4-5 working days
£10.95
3-25 working days
United Arab Emirates
£34.95
2-5 working days
£14.95
7-25 working days
United States
£14.95
2-3 working days
£14.95
7-25 working days
Uruguay
£39.95
2-5 working days
£14.95
7-25 working days
Venezuela
£39.95
2-5 working days
£14.95
7-25 working days
Vietnam
£25.95
3-5 working days
£14.95
7-25 working days
Virgin Islands, British
£39.95
2-5 working days
£14.95
7-25 working days
Virgin Islands, U.S.
£39.95
2-5 working days
£14.95
7-25 working days
Zimbabwe
£44.95
4-12 working days
£14.95
7-25 working days

 

If you cannot find your country listed above, or are have any difficulties placing an order for delivery overseas, please contact us. **Please note: Parcels that are exceptionally heavy (i.e. more than 2kg), bulky or high in value may be subject to additional delivery and/or postal insurance costs. We try to avoid this wherever possible and may absorb this cost as long as you retain all items on your order but, if this does apply, we will contact you before dispatch.**

What is Standard Airmail?

Standard Airmail is sent via our UK postal service (Royal Mail) and passed to your national postal service or carrier once it reaches your country. Whilst this service is good value, it can only be tracked to the point when it leaves the UK and once it reaches its destination and may take up to 25 days to reach you, so please only select it if you have plenty of time until your order needs to reach you. If your parcel has not reached you within 25 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

What is Express Air Courier Delivery?

Express Air Courier Delivery is a fully tracked priority delivery service. As the service is fully tracked, we will be informed quickly if there are any delays at customs and provide them with any additional documentation they may require from us as well as assist you (where necessary) with any information that you may need to provide to ensure the successful delivery of your parcel.

Customs / Import Duties

Please note that there may be additional tax, customs or import duties levied to you by your government once your parcel reaches your country. We do not have any control over these charges and unfortunately cannot predict what they may be, so you may wish to contact your relevant authorities before placing your order to clarify if this will be the case. We regret that we cannot accept responsibility or reimburse any such duties, tax or customs charges. If they are not paid and the parcel is then returned to us, we may be charged for the return of your package; this return delivery charge will be deducted from any refund value or will need to be paid for before any re-shipment can be arranged.

DELIVERY FAQ

How will I know when my order has been dispatched?
Can I leave special delivery instructions?
How do I know if all the items on my order are in stock for immediate dispatch?
When will you dispatch orders containing items not in stock for immediate dispatch?
Can you dispatch my parcel to a PO Box Address?
How can I track my order?

How will I know when my order has been dispatched?
Once your order has been dispatched, you will receive an automated ‘Order Completed’ email. The email will tell you which carrier your parcel has been sent by as well as your tracking or posting reference number.

Can I leave special delivery instructions?
As we use different couriers who have different rules and regulations on their deliveries, unfortunately we are unable to pass on any special delivery requests at this time. If you are unable to accept a parcel at your home address, you may enter a different delivery address on your order.

How do I know if all the items on my order are in stock for immediate dispatch?
Our website runs on a live stock system and will only let you ‘Add to Basket’ if the item is in stock. We also have some items that are ordered in upon receipt of your order – if this is the case there will always be a note on the Product Description to indicate this and to tell you how long to allow for dispatch of your order.

When will you dispatch orders containing items not in stock for immediate dispatch?
This varies according to which items have been ordered. In general we always try to dispatch orders in a single delivery (once all items are available), except where multiple garments have been ordered with differing dispatch times. If we are unable to dispatch all items together, we will contact you.

Can you dispatch my parcel to a PO Box Address?
As all parcels require a signature upon arrival, unfortunately we cannot dispatch to PO Box addresses.

How can I track my order?
Please go to the relevant carrier link below and enter your tracking/posting reference number provided in your ‘Order Completed’ email:

Interlink Express: http://www.interlinkexpress.com/forms/track-my-parcel.jsp
FedEx: http://www.fedex.com/Tracking?cntry_code=gb
Royal Mail: track2.royalmail.com

(Please remember that UK Standard Delivery and Standard Airmail cannot be tracked during transit)

Please also see our terms and conditions and returns sections.