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Frequently Asked Questions

Below are some of the most common questions we get asked. As we get more questions, we will add the answers on here for other customers to see. So, if you can't see the answer you are looking for, don't be shy - ask us!

Unless we specify otherwise in the product description (e.g. for made to order items) our dispatch times are as shown below:

Delivery to the UK: Orders placed before 3:00pm on a working day will be dispatched the same day.
Delivery outside of the UK: Orders placed before 12:00pm on a working day will be dispatched the same day.

Orders placed after these times may be dispatched on the same day, else they will be dispatched on the following working day.

Full details can be found on our delivery page.

Delivery within the UK can reach you in as little as 1 working day, whereas delivery overseas can be in as little as 2 working days. As delivery times depend upon the delivery type selected and the destination country, please refer to our delivery page for our current timescales.

In all cases the delivery time quoted applies from the point of dispatch and not the point of ordering. If you have ordered an item that mentions on the Product Description that you should allow additional time for dispatch (e.g. made-to-order items), the delivery timescales on the delivery option selected should be considered in addition to this.

Our apologies for any confusion. Our system classes the Isle of Man, Jersey and Guernsey as separate countries from the UK (unlike Wales, Scotland and Northern Ireland), as different tax and delivery rules can sometimes apply.

By selecting Jersey, Guernsey or the Isle of Man from the country drop down in the address section of the checkout, you will be able to complete your purchase.

Our full policy is detailed in our returns section. If you have any questions relating to this or wish to check availability of an item for exchange, please contact us.